When customers walk into a hotel lobby, they see the smiling faces of the people at the front desk. Of course, those staffers represent just a small percentage of all employees. The backroom operations of even a small hotel can be complex, with people working in marketing and sales, IT, maintenance and housekeeping, food preparations, […]

As hospitality industry trainers know, using symbols and models can help trainees grasp abstract concepts and make seemingly-complex paradigms easy to understand. Seems like it’s a good time for the Nigerian hospitality industry to update its model, so let’s get your team on-board The Tricycle of Guest Service. When you think about it, a tricycle […]